Alarm FAQ

Why is my service light on is the number 1 question?

Answer – For NX-6 or NX8 – if service is required – the service light will be on:

Press *2 the zones will light up as follows:

  • Zone 1-System Fault, press the
    [1] key and see what lights not light up.
    1. *1 – over current fault
      *2 – siren trouble
      *3 – box tamper
      *4 – expander power
      *5 – expander low battery
      *6 – expander box tamper
      *7 – expander trouble
      *8 – ground fault
      *Press # to return to service lights
  • Zone 2 – press 2 and the zone lights will illuminate showing the zone that were tampered with
  • Press # to return to service lights
  • Zone 3 – low battery
  • Press # to return to service lights
  • Zone 4 – zone loss of supervision
  • Press # to return to service lights
  • Zone 5 – zone trouble – press 5 – the zone light(s) will illuminate showing you the trouble zone.

Alarm System user Manuals

  • Press # to return to service lights
  • Zone 6 – telephone fault – press 6:
  • 6 – line trouble/line cut
  • 7 – auxiliary comm.. device fail
  • Press # to return to service lights
  • Zone 7 – failure to communicate
  • Press # to return to service lights
  • Zone 8 – loss of system time
  • Press # to return to service lights
  • To exit service lights press #

False Alarm Prevention Information

 

Electrical FAQ

How do I keep my smoke detector from going off in the middle of the night and there is no smoke or fire?

If your smoke detector is over 10 years old it needs to be replaced. If less then 10 years it may need to be cleaned.If your home is wired where all the smokes make noise when tested there may only be one that is causing the system to false. Take your vacuum cleaner and clean around all of the detectors to clean out the dust that may be in detector. If this does not solve problem you may need to call for service to have the detector replaced.